MiNiCO information and help

MiNiCO brings together characters, children’s stories, colouring activities, games and songs. Explore digital content on the site and physical books, sets, QR stickers and magnets in the shop. Coming soon to the store.

The official address is https://minico.tv. Check the address bar when opening an order or payment link. Report suspicious sales pages using the MiNiCO name to [email protected], including the link.

Tamtam books, sets, stickers and magnets are physical items. Games and song pages provide digital content. A QR code does not mean that a physical book also includes a PDF; check the product’s contents list.

Suitability depends on the product and how the child uses it. Follow the description and packaging’s age and safety warnings. If information is unclear, ask about the named product before buying; do not assume one age range applies to everything.

You can explore the publicly accessible games on their game pages. Buying a physical item is different from purchasing a digital subscription. If content has specific access conditions, its own description applies.

Coming soon to the store. You can browse the product catalogue without a customer account. Game progress does not necessarily sync across devices.

The set contains the Tamtam and the Lost Honey Jar storybook, the Tamtam Colouring Book and one QR sticker. It is sent in an envelope. The Tamtam plush toy and magnet are not included.

It comes in an envelope. An older name in the page address does not change the packaging: follow the visible contents and shipping description. For a boxed option, see the separate 5-in-1 Box.

The box contains a Tamtam plush toy, storybook, colouring book, QR sticker and magnet. It is different from the Three-Piece Set. Explore the Tamtam collection for product details. Coming soon to the store.

Both include two books and a QR sticker. The 5-in-1 Box also includes the Tamtam plush toy and a magnet. The Three-Piece Set is delivered in an envelope. Choose the contents that suit you.

The product description lists 10 pages, with colour digital printing on coated paper. It is offered individually and in the relevant sets. Ask before purchasing if you need further details such as dimensions.

It has 20 pages, with first-grade uncoated paper inside and a colour-printed cover. Do not assume pencils or other colouring materials are included; check the product’s contents list.

Individual books, stickers and magnets are listed in the catalogue. Coming soon to the store. Explore the product pages for contents and details.

Email [email protected] with the product name. Obtain verified information, especially about cleaning plush toys, sticker surfaces or small parts. Do not infer dimensions, water resistance or machine-wash suitability from a picture.

Scanning its code makes it easier to access linked MiNiCO content, such as games, songs or learning pages. The scope stated in the purchased product’s description applies.

Open the camera, keep the entire code in view and tap the displayed link. If it is not recognised, check the device’s QR setting or trusted built-in scanning feature. Use enough light to show the code clearly.

Gently check the camera and sticker surface, reduce glare and move the camera slightly closer or farther away. Keep the code’s edges unobstructed. If another device also cannot scan it, contact support with the product name, problem and order number if available.

The camera may read the address, but opening the linked web content may require internet access. Opening it once does not guarantee that all content will later work offline.

Most devices can open web links with a camera and browser. If particular content requires another app or condition, its description applies. Buying the sticker does not automatically create a paid subscription or unlimited access.

Check the link shown by the camera and the opened page’s address. If you encounter an unexpected login or payment page, send its link to [email protected] before entering information. Never share card details or passwords with support.

Coming soon to the store. Browse the catalogue to explore products and their contents. If you need help with an existing order, contact support with your order number.

Use the quantity and remove controls in the basket before payment. Check the updated product total and delivery charge at checkout. To change a paid order, contact support; editing the basket does not change that order.

Adding an item alone does not reserve stock or complete a purchase. Availability is checked before payment. If an item is out of stock, update your basket according to the message shown.

The message means it cannot currently be purchased. Unless a firm date is displayed, do not assume a restock date. Ask support with the product name or check its page later.

Basket data is associated with browser storage. Another device, browser or private window may show a different basket. Clearing site data can also affect it. This alone does not mean an order was cancelled.

Verify the transaction first: an item remaining in the basket does not prove payment failed. Check your bank activity and payment result. Contact support with the order number, date and amount, and clarify the first transaction before paying again.

Send the order email address, transaction date, product name and approximate amount to [email protected]. Include any order number you have. Check your inbox and spam folder; a missing email alone does not establish the transaction result.

PayTR provides the current card-payment screen. Your bank’s verification step may also open within this flow. MiNiCO’s delivery-details form and the screen where you enter card details are separate stages.

Use the methods actually offered for your order on the payment screen. A bank or wallet being mentioned online does not mean MiNiCO has enabled it. Acceptance of a wallet-issued card is different from offering that wallet’s direct payment service.

Check the PayTR screen for options offered for your card and transaction. Read the instalment count, total amount and any extra conditions before confirming. Options are not necessarily the same for every card.

Card details are not entered in MiNiCO’s contact and address form; PayTR provides the card-payment screen. You do not need to send a full card number, CVV or bank password to get support.

First check bank activity for a payment. If the result is unclear, contact support before starting another payment. Include the page address, device, browser and the step where the error appeared. Hide card fields and bank codes in screenshots.

Creating an order record does not confirm payment. Bank activity, the payment provider’s result and order status must be considered together. Contact support with your order number; a reference number alone does not prove a successful payment.

Ask your bank whether the entries are pending authorisations or completed charges. Send support the dates, amounts and any order numbers. Hide card and account details in screenshots. Do not assume an automatic refund before the review is complete.

Follow your bank’s on-screen instructions and check online-shopping and contact settings with the bank. Do not send one-time codes to MiNiCO or anyone else. Clarify the transaction status before making repeated payment attempts.

Coming soon to the store. For an existing order, the delivery charge is recorded in the order summary. If the amount is unclear, contact support with your order number.

If the shop has a free-delivery condition, eligibility is calculated at checkout. Do not assume a fixed threshold or free delivery on every order without seeing the current terms. Recheck the summary when your basket changes.

Preparation, the delivery address and the carrier’s process affect delivery. If your carrier or estimated date is unclear, ask support with the order number. Same-day dispatch or next-day arrival is not promised for every product.

Check your order and dispatch notifications. If tracking details are missing, email [email protected] with the order number. No visible tracking update does not necessarily mean a parcel was never sent; confirm its current status.

Contact us as early as possible with your order number and correct delivery details. Once dispatch has started, changes may depend on the carrier. Do not assume the address has changed until support confirms it.

Coming soon to the store. For an existing gift order, ask support with your order number and required date. Do not assume gift wrapping, a note or guaranteed-date delivery is included unless explicitly offered.

Email your cancellation request with the order number and confirm that it was received and processed. Closing the browser or removing an item from the basket does not cancel an existing order.

The Delivery and Returns page explains the general process and contact route. Product-specific conditions must be considered alongside mandatory consumer rights. If unsure, contact us with the product name and order number.

Request a return with your order number before posting anything, and confirm the correct return address and shipping method. Do not use an address from social media or an old message without checking that it is current.

Compare what arrived with the purchased set’s contents list. The Three-Piece Set does not include a plush toy or magnet. For a genuine shortage or incorrect item, contact support with the order number, item name and explanation.

Share your order number and describe the damage. Photos of the product and packaging, if available, may help the review. This does not mean your rights are considered only if you provide photos or an unboxing video.

Ask in the existing email thread with your order number. Receiving a request, returning the item and refunding the payment are separate stages. After confirmation that the refund was completed, you can also check your bank records.

Choose a game on the Games page. Ponçik’s puzzle also has a direct puzzle page. If a game fails to open, send support its link and your device details.

Move each picture piece to its matching place to complete the image. Use the picture and shape to find its position on the board. The progress indicator, hint and restart controls help you follow the game.

The ten levels contain 2, 4, 4, 6, 6, 6, 8, 8, 8 and 10 pieces respectively. Follow the current version shown in the game. If an older screen appears, reopen the page and check again.

Some games save progress or preferences in the same browser. This is not a cloud account or cross-device sync. Clearing site data, using a private window or switching browsers may hide the previous save.

Open it in an up-to-date browser and try the touch controls. Behaviour may vary with screen size and browser. If dragging is difficult, report the device model, browser and level number.

Check the game’s sound button, device media volume and browser mute setting. Some browsers require a tap or game start before sound can play. If the problem continues, share your device and browser details.

Describe the issue with the game link, level number, device and browser. Include a screenshot if possible. Refreshing may resolve a temporary issue, but clearing saved game data can affect your progress.

Browse the Songs section. Some links open video or social platforms, whose access conditions also apply. Translated descriptions do not mean the existing audio or video has been dubbed.

Consider the topic, activity and your child’s interests together. Try an activity briefly and talk about it together. A learning label does not guarantee the same results for every child or replace specialist support.

Read a story and talk about its characters, then try colouring and a short digital game at a suitable time. Adjust the duration to your child’s interest. Do not assume extra activity materials are included unless listed.

Buying a physical book does not automatically include a PDF or copying permission. Use downloads only where explicitly offered and under their stated conditions. Ask about the intended scope before making copies for a class or event.

Check your internet connection and whether the destination platform opens. Device or platform restrictions may apply. Send the link, device and error to [email protected]; do not send your account password.

Purchases and payments should be handled by a parent or authorised adult. The adult should check product contents, the total and delivery address. Do not share bank passwords or verification codes with children or in support messages.

The current form asks for a name, email, phone and delivery address, including province, district and postcode. Card details are processed on the separate PayTR screen. The Privacy page explains how information is used.

They are disabled in this version. Continuing to use the site does not enable them or give consent. Cart and game storage remain available.

Cart contents, game progress and sound settings may be stored for site functions. This is separate from optional analytics and advertising measurement, which are disabled in this version. Embedded videos and payment providers have their own data practices.

Send requests for information, correction or deletion to [email protected] with a clear subject. Deleting browser data differs from a request concerning server-side order records. Do not include unnecessary identity or card documents in your first message.

No, these are not needed for general product or technical support. Product names, order numbers or device details are usually more relevant. Hide unnecessary information about children or others in screenshots.

Email [email protected] with your organisation or project name, idea, audience, publishing channels and proposed schedule. Sending a proposal does not establish acceptance or any commitment to payment, products or exclusivity.

Coming soon to the store. You can send product or school-project questions to [email protected], including the products, quantities and required date. Sending a form or email does not reserve stock or confirm a delivery.

Send business details, sales channel, target region and products to [email protected]. Do not assume an enquiry will be accepted, a particular discount provided or an open dealership programme exists.

Ask [email protected] about permission, specifying the content, medium, duration and purpose. Finding an image online or crediting its source does not by itself grant commercial-use rights.

Buying a book differs from permission to copy and distribute pages. Send the intended quantity and use to the licensing address. Legal exceptions must be considered separately; not every educational use is automatically unlimited.

You may share links to the relevant product or content page. Clarify permission before republishing MiNiCO image, music or character files, using them in advertising or implying a partnership. Consider the conditions for using images of children too.

Use [email protected] for products, orders and technical support; [email protected] for brand projects and bulk enquiries; [email protected] for content-use permissions. A short, clear subject helps us understand your request.

For orders, include the order number, product name and a short explanation. For technical issues, the page address, device, browser and failing step help. Do not send full card numbers, CVV, bank codes or unnecessary personal documents.

This page does not promise a fixed response time. Follow up in the same email thread, check the address you used and your spam folder. If timing matters, state the date and reason in your first message.

Try reaching it again from the main menu or relevant product list. If the issue continues, send support the full link and the button you followed. Adding new words to the address may not open the page.

Write to [email protected] and identify the product or page. Add the order number for order questions. Do not send passwords, card details or bank verification codes.